Delivery Policy

Domestic Shipping (UAE)

– Delivery Time: Orders within the UAE are typically delivered within 2 to 5 working days
– Holiday Delays: Please anticipate potential delays of up to 3 additional working days during peak periods, such as Eid Al-Fitr and Eid Al-Adha.

International Shipping (GCC Countries)

– Availability: We offer shipping to Gulf Cooperation Council (GCC) countries.
– Delivery Time: Depending on the destination and its specific procedures, delivery may take between 5 to 15 working days.
– Shipping Fees: Shipping costs vary by country and will be calculated at checkout.

Order Processing

– Processing Time: Orders are processed promptly to ensure timely delivery.
– Order Tracking: Once your order is dispatched, you will receive a tracking number to monitor its progress.

Returns & Refunds

– Return Window: Items can be returned within 14 days of the delivery date.
– Eligibility: To qualify for a free return, items must be new, unworn, and in their original packaging, including all documentation such as certificates of authenticity.
– Refund Processing: Once the returned item is received and inspected, refunds are processed within 5 to 7 business days.
Non-Returnable Items: For hygiene reasons, certain items like sprays and undergarments cannot be returned once opened.

Payment Methods

– Accepted Payments: We accept various payment methods, including credit/debit cards and other secure payment gateways.

Customer Support

– Contact Us: For any inquiries or assistance, please reach out via our Contact Us page.

For more detailed information, please refer to our Refund and Returns Policy and Terms and Conditions.